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FAQ
We offer a wide range of unit sizes—from compact 5×5 spaces for a few boxes or seasonal items to large 10×30 units that can hold the contents of an entire home. If you’re unsure which size fits your needs, our staff can walk you through it in just a few minutes.
A simple way to estimate is to think by “room.” A 5×10 usually fits one room’s worth of belongings, while a 10×20 or 10×25 can hold several rooms or a full household. When in doubt, give us a call—our team helps customers choose the right size every day.
For safety reasons, we do not allow food, live animals, plants, flammables, propane tanks, car batteries, ammunition, drugs, explosives, or hazardous chemicals. When in doubt, ask our staff—we’re here to help you store responsibly.
Yes. All Look Self Storage facilities offer climate-controlled storage, which helps protect items like furniture, electronics, photos, and documents from extreme temperatures and moisture.
Indoor units are located inside a climate-controlled building, ideal for sensitive items. Outdoor or “drive-up” units allow you to park right at the door for easy loading and unloading.
Yes. Our Lansing and South Lyon locations offer outdoor parking for vehicles, RVs, and boats. Highland location offers indoor vehicle storage inside a traditional unit.
Yes, all of our rentals are month-to-month for maximum flexibility.
Absolutely. You can move in the same day whether you rent online, in person, or over the phone.
Please bring a government-issued ID and your preferred payment method. We’ll handle the rest.
Yes, all locations have heavy-duty carts available to help you move items more easily.
Rates vary based on size, type, and location. You can get an instant quote by calling us or checking availability online.
Yes. Each Look Self Storage location may have slightly different pricing depending on demand and availability.
Yes. Specials vary by location, and we also offer prepaid discounts and reduced rates for Military, First Responders, and School Employees with valid ID.
There is a one-time $25 administrative fee at move-in. No security deposit required.
We accept credit/debit cards, cash, checks, money orders, and ACH bank payments.
Yes—autopay is required for all tenants to help ensure on-time payments and avoid interruption.
After your rental is completed, you can create an online account on our website to make payments, update your info, or change your card on file.
We’ll send you text and email alerts. After five days of non-payment, gate access will be temporarily restricted.
All locations feature 24/7 video surveillance, secure gated access, bright nighttime lighting, and personalized entry codes for tenants.
Yes. Every Look Self Storage location is fully gated with monitored video systems.
Yes, as long as it is not a cylinder lock. We strongly recommend disc locks, which are available for purchase on-site.
Only you, unless you share your access code or designate an alternate contact on your account.
If you lose your unit key, we offer lock removal during office hours. For forgotten gate codes, please visit the office with valid ID.
Yes, all properties are equipped with bright lighting to help you feel safe during early morning or evening visits.
Standard access hours are 6:00 a.m. to 10:00 p.m., 365 days a year.
Tuesday–Friday: 9:30 a.m.–6:00 p.m.
Saturday: 8:00 a.m.–4:30 p.m.
Yes. For an additional $10/month and a written request explaining the need.
Call your facility. Our voicemail includes an after-hours emergency contact number.
Place heavier items and sturdy boxes on the bottom, then stack lighter items on top. Plastic totes offer better protection than cardboard boxes.
Climate-controlled units are best. Wrap furniture in covers and protect electronics with plastic or bubble wrap to keep out dust and moisture.
Use sealed totes, avoid storing food, wrap mattresses and furniture, and keep items off the floor. We also maintain routine pest control for added peace of mind.
Yes. Lansing and South Lyon offer outdoor spaces for vehicles, RVs, and boats.
Options vary by location. Call us and we’ll help you find the best space for your vehicle.
Yes. Unit transfers are quick and simple—just contact the office.
Give us a 10-day notice, empty and sweep your unit, remove your lock, and notify the office once you’re done.
All rentals are month-to-month. Move-in specials may require a 3-month minimum stay.
Yes. Xercor insurance is required for all rentals. Homeowners and renters insurance are not accepted.
Yes. Each facility has on-site staff during office hours.
You can reach us by phone, email, text, or by visiting the office in person.
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